What should our private-hire vehicle (PHV) drivers do in the event of an accident or the car breaks down?


As a private-hire vehicle (PHV) driver, you are constantly on the road with passengers in tow. While no driver wants to be involved in an accident, the unexpected can sometimes happen. And despite your best efforts to maintain the car, it could break down unexpectedly.

But, fret not. We are here to advise you on what you can do in the event such an unfortunate incident were to happen.


Call the ambulance if anyone is injured in an accident

In the event of an accident, stay calm and assess the situation. Should you or your passengers require immediate medical attention, dial 995 for an ambulance if you’re able to do so, or get passersby to assist you.


private-hire vehicle

Call FLASH for assistance and report

Call the 24/7 Fast-Response Accident Reporting or FLASH hotline at 6100 1620. A FLASH responder will come to your aid to provide any assistance you need, as well as write up a detailed report of the accident.


Once the accident has been reported, you may drive your vehicle down to 205 Braddell Road (Spark Car Care) for assessment from Mondays to Fridays, 8.30am to 4.30pm.


In the event that the accident happens outside of business hours, you will be required to drive to 205 Braddell Road (Spark Car Care) on the next business day.


If the vehicle can’t be driven, arrange to tow your vehicle to 205 Braddell Road (Spark Car Care) by calling the 24-hour roadside assistance hotline at 6553 1111.


Replacement vehicle allocation

You may liaise with our private-hire car team to arrange for a replacement vehicle. Replacement vehicles are subjected to availability and may not be of the same make or model. Should a replacement vehicle not be available, your rental will be waived instead. The collection and return of the replacement vehicle will be at our Vehicle Collection Centre (383 Sin Ming Drive) from Mondays to Fridays, 8.30am to 4.30pm.


You can count on us to assist you the best we can!

But, always remember: Safety is key on the road. Do your part by following traffic rules and driving carefully to keep you and your passengers safe and sound!


Check out our previous articles below for more information on being a PHV driver.


How to be a Private Hire Vehicle (PHV) Driver in Singapore – https://www.cdgtaxi.com.sg/how-to-be-a-private-hire-vehicle-phv-driver-in-singapore/


Guide To Private-Hire Car Rentals In Singapore: Why Choose ComfortDelGro? –  https://www.cdgtaxi.com.sg/guide-to-private-hire-car-rentals-in-singapore-why-choose-comfortdelgro/


Working As A Part-Time PHV Driver: Can It Pay Off My Car Loan? – https://www.cdgtaxi.com.sg/working-as-part-time-phv-driver-can-it-pay-off-my-car-loan/


What Happens If I Lose My Full-Time Job? Should I Consider Driving? –https://www.cdgtaxi.com.sg/what-happens-if-i-lose-my-full-time-job-should-i-consider-driving/


Come be a PHV driver with us: https://www.cdgtaxi.com.sg/phc-driver/


Rent a car with us: https://phv.cdgrentacar.com.sg/


Don’t have your Private Hire Car Driver’s Vocational Licence (PDVL) yet? Find out more about our course here: https://www.cdgtaxi.com.sg/vocational-licence-courses/